PEAK is for experienced, determined, and ambitious professionals who want responsibility, pace, reward, and a lifestyle that feels bigger than the ordinary workday.
Founded in Malta
People on the floor
Multilingual support
Sunny days a year
In-house training, a highly competitive package, and a range of benefits designed to support both career growth and lifestyle.
Fixed base salary plus bonuses.
Flight and initial housing covered to get you here.
In-house training and real career progression.
Support customers across global markets.
Weekly food allowance after three months.
Cafés, gyms, real estate agencies and more.
Budgets, prizes, competitions and off-sites.
Life on the sunny side of the Mediterranean.
Around 200 people in a large open-floor office, off-sites and competitions, and the Mediterranean on your doorstep.
We are looking for fluent Italian, Swedish, or Polish speakers who communicate clearly, learn quickly, and want to grow inside an international team.
Provide customer support across multiple communication channels, assisting customers with enquiries, account-related requests, and technical issue resolution in accordance with client procedures while delivering a professional customer experience.
Provide customer support across multiple communication channels, assisting customers with enquiries, account-related requests, and technical issue resolution in accordance with client procedures while delivering a professional customer experience.
The Document Support Officer is responsible for providing excellent customer support while ensuring compliance with applicable requirements. The role involves assisting customers throughout the onboarding process, reviewing documentation, and liaising with various teams to facilitate the required approvals. Key Responsibilities: Provide customer support via chat, email, and phone. Collect, review, and verify customer documents. Ensure submitted information is accurate, complete, and up to date. Follow up with customers regarding missing or additional documentation. Maintain accurate records of customer interactions and documentation. Coordinate with Officers to support onboarding approval processes. Identify and escalate discrepancies, high-risk cases, or suspicious activity. Ensure compliance with internal policies, procedures, and regulatory requirements where applicable. Meet service quality standards and processing deadlines. Requirements: Previous experience in Customer Service or a related field is preferred. Strong communication and customer service skills. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. Good knowledge of Microsoft Office applications and internal systems. Ability and will to adapt to a fast changing and evolving working environment. Considered as advantage: Familiarity with CRM tools and ticketing/communication systems.
The Document Support Officer is responsible for providing excellent customer support while ensuring compliance with applicable requirements. The role involves assisting customers throughout the onboarding process, reviewing documentation, and liaising with various teams to facilitate the required approvals. Key Responsibilities: Provide customer support via chat, email, and phone. Collect, review, and verify customer documents. Ensure submitted information is accurate, complete, and up to date. Follow up with customers regarding missing or additional documentation. Maintain accurate records of customer interactions and documentation. Coordinate with Officers to support onboarding approval processes. Identify and escalate discrepancies, high-risk cases, or suspicious activity. Ensure compliance with internal policies, procedures, and regulatory requirements where applicable. Meet service quality standards and processing deadlines. Requirements: Previous experience in Customer Service or a related field is preferred. Strong communication and customer service skills. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. Good knowledge of Microsoft Office applications and internal systems. Ability and will to adapt to a fast changing and evolving working environment. Considered as advantage: Familiarity with CRM tools and ticketing/communication systems.
The traits and skills that help people thrive on our floor.
A clear, quick process — most steps happen within days, not weeks.
Send your details and CV in a couple of minutes.
A short call to get to know you and answer questions.
Meet the team and talk through the role.
Successful candidates will receive details about the next stage of the process
We provide practical support to help you started including relocation where applicable.
Tell us who you are. If there's a fit, we'll take it from there.
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